Appointments

Access to the Practice is by telephone triage.

Phonecalls will be taken each morning from 8.30am until capacity is reached, only very urgent matters will be dealt with after this.

The Receptionist will require brief details to inform the most appropriate clinician and you may be asked to call back on an alternative day.

Seeing a Nurse/Phlebotomist

The nurse/phlebotomist can only be seen by appointment, which can be made with the receptionist, either by calling at the surgery or by telephoning: 02837 565 600. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is essential that you telephone reception if you cannot keep your appointment. Even at short notice, we can usually allocate your appointment to someone else.

To cancel your appointment:

• phone us on 02837 565 600, Monday to Friday from 8.30am to 6pm

When the surgery is closed – telephone 028 38399201. This is the telephone number of SAUCS which is the Southern Area Urgent Care Service. From the beginning of 2005, this service was commissioned by the Health and Social Care Trust.

There is always a Doctor on Call for emergencies but please remember that this service should be reserved for emergencies only. In life threatening emergencies such as severe bleeding, collapse, unconsciousness and severe chest pains, telephone 999 and then call the Duty Doctor.

The Southern Area Urgent Care Service is located at: South Tyrone Hospital, 4 Carland Road, Dungannon, Co Tyrone, BT71 4AU.

Please tell us:

• if you need an interpreter
• if you have any other access or communication needs

Please do not ask the doctor to make a home visit if you are well enough to come to the surgery. When requesting a home visit you should give a complete description of the patient’s condition so that the doctor can judge if a home visit is necessary.

Please remember when requesting a home visit to give the patient’s full name, date of birth, contact telephone number and address of where the patient is at when requesting the visit.

Other than in cases of extreme emergency, all requests for home visits should be made by telephoning 02837 565 600 before 11am. The receptionist will ask a few details to allow the doctor to assess the urgency of your call and help you in the most appropriate way.

Please remember that several patients can be seen at the surgery in the time it takes to make a home visit.