Prescriptions

Repeat prescriptions can be ordered through the following options:

• Online - via the "Order Your Repeat Prescription Online" link above
• Telephone 02837 566 500 - this line is open Monday to Friday 9am to 11am and 2pm to 4pm (Thursday 9am - 11am ONLY)
• Repeat Prescription Box- fill out an order form and drop it into the box near reception
• In person - at the reception desk

The Practice requires 48 hours notice to process your request for repeat medication whether ordered by telephone, online or in person. Please ensure you order your repeat prescription at least 2-3 working days before running out of your medication to ensure treatment is continuous.

It is important to use the repeat prescription telephone number for repeat prescriptions only.

Requests for non repeat prescriptions for acute issues/minor ailments, appointments or results etc. Must be made by telephoning the main practice number on 02837 565600.

Acute prescriptions can be ordered during Practice opening hours either by telephoning 02837 565 600 or in person at the reception desk.

When ordering an acute prescription (for items such as an antibiotic, cream etc.) please remember to give the receptionist the following details: your name, address and DOB, your symptoms and how long you have had them. Please inform if you have already tried medication for this condition or if you have any allergies.

Acute prescriptions ordered between 8.30am-11.30am Monday to Friday (excluding Bank Holidays) will be ready for collection at 2.00pm the same day.  Acute prescriptions ordered between 11.30am - 3.00pm Monday to Friday (excluding Bank Holidays) will be ready for collection at 5.45pm the same day.  Acute prescriptions ordered after 3.00pm Monday to Friday (excluding Bank Holidays) will not be ready for collection until 2.00pm the following the day unless the patient ordering the prescription informs the receptionist that it is required for the same day, this prescription will then be ready for collection at 5.45pm. 

Patients can collect acute prescriptions at the reception desk or request that the prescription be sent to their preferred local pharmacy. Patients must indicate this request at the time of ordering their prescription. The Practice cannot guarantee when prescriptions will be collected by various chemists. Prescriptions will only be given out to chemists when they are signed by a GP.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy NI

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Please see below the list of Minor Ailments that all Pharmacies can provide over the counter without the need for a prescription from your G.P:

• Diarrhoea
• Acne Vulgaris
• Athlete's Foot
• Haemorrhoids
• Head Lice
• Groin Area Infection/Itch
• Threadworms
• Vaginal Thrush
• Ear Wax
• Mouth Ulcers/Inflammation
• Oral Thrush
• Scabies
• Verrucae